Eligibility:
Refunds are only issued if we cancel the event/service or fail to deliver as agreed.

Non-Refundable:
Payments made for confirmed bookings are generally non-refundable, except under exceptional circumstances stated herein.

Request Procedure:
Refund requests must be made in writing within 7 calendar days of booking or event cancellation, whichever is earlier.

Processing:
Approved refunds will be processed within 14 business days to the original payment method.

Partial Refunds:
Partial refunds may be granted at our discretion if services have been partially delivered.

Talent Services:
Refund entitlements on talent bookings are subject to separate agreements between the talent and the user; we act as facilitator only.

Right to Refuse:
We reserve the right to decline any refund if conditions are not met.